Frequently Asked Questions
Everything you need to know about your Almaza Fine Jewelry experience.
What materials are used in Almaza Fine Jewelry pieces?
We exclusively use ethically sourced 18k and 14k solid gold, as well as GIA-certified conflict-free diamonds and high-grade natural gemstones.
How long will it take to receive my order?
Standard shipping takes 3-5 business days for in-stock items. Custom or made-to-order pieces typically require 2-4 weeks for production before dispatch.
Do you offer international shipping?
Yes, we ship worldwide via insured express couriers. Please note that international orders may be subject to local customs duties and taxes.
What is your return and exchange policy?
We offer a 14-day return window for all non-customized jewelry in its original, unworn condition. Bespoke and engraved items are final sale.
How can I ensure I order the correct ring size?
We provide a comprehensive sizing guide on our website. You can also request a complimentary physical ring sizer to be mailed to your home.
Does my jewelry come with a warranty?
Every Almaza piece includes a lifetime warranty against manufacturing defects. We also offer one complimentary professional cleaning and inspection per year.